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The following are known symptoms and cures:

      1) An Error of "Incorrect password"
      2) An Error of "Invalid copyright"
      3) Enable Java to rotate, zoom, and measure this product
      4) "File Not Found"
      5) Error on page...
      6) Grey or Blank box where the viewer should be
      7) Static Image of object displays then goes blank


More Question?

Please email us if you can't find your question listed here.

Symptom: An Error of "Incorrect password" is briefly shown in the viewer, followed by The 3DRotator trademark in front of my rotating product.
                                            


Symptom: An Error of "Invalid copyright" is shown in the viewer
                                            

  • Cure: Check that the copyright parameter value is correct for the version of the viewer that you are using. <PARAM name='copyright' value='Copyright (c) 2006 www.3DRotator.com - All Rights Reserved'> is required for the revolution10.jar version of the viewer. It is safest to copy and paste the latest copyright statement into your html code. See the rotatorscript.js file for the latest statement for the particular viewer version



Symptom: The message "Enable Java to rotate, zoom, and measure this object" is shown below an animation of the object.


Symptom: An Error of "File Not Found" is shown in the viewer
                                            


Symptom: The 3DRotator viewer is not displaying and the message "Error on page..." is shown at the bottom left corner of the browser.

      Or

The browser pops up a "problems with this webpage..." dialog box that shows Error: 'dataname' is undefined in the details section.
                                            

  • Cure: You are using the TypicalRotator or CustomRotator functions but have not replaced the colored keywords with their values. Your code should look something like:

    <noscript> <img src='/rotatordata/r00001/spin2-medium.gif' height=200> <br> <a href='http://www.3drotator.com?j=enablejava' style='font-size:10px;'>Enable JavaScript to Rotate, Zoom,<br>and Measure this Product</a> </noscript>
    <script src='/rotatordata/rotatorscript.js' > </script>
    <script language='JavaScript' type='text/javascript' >
       CustomRotator('r00001', 'abc123DEF456', 'medium', '200', '220', '', "<PARAM NAME ='Demo_At_Start_Up' VALUE='disable'><PARAM NAME ='Zoom_Start' VALUE='1'>", '', '', '', '', '', '' );
    </script>



Symptom: When the webpage is shown in a browser, all that appears is a blank box where the viewer should be, or displays "applet not found".

                                            
      Or

The 3DRotator viewer is not displaying and the message "Loading Java Applet Failed..." is shown at the bottom left corner of the browser.



Symptom: A static image of the object is displayed and then goes blank.


Please email us if you can't find your Symptom listed here.

 
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