3DRotator | Support | Trouble Shooting the Installation of the Product Rotate viewer

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The following are known symptoms and cures:

      1) An Error of "Incorrect password"
      2) An Error of "Invalid copyright"
      3) Enable Java to rotate, zoom, and measure this product
      4) "File Not Found"
      5) Error on page...
      6) Grey or Blank box where the viewer should be
      7) Static Image of object displays then goes blank

More Question?

Please email us if you can't find your question listed here.

Symptom: An Error of "Incorrect password" is briefly shown in the viewer, followed by The 3DRotator trademark in front of my rotating product.

Cure:
- Check the website name and password combination under the account tab.
- Look at the address bar in the browser. The data in the account tab must match the website URL (www.yoursite.com)
- The Object_Data_Name must also be correct for the website/password combination.

Symptom: An Error of "Invalid copyright" is shown in the viewer

Cure: Check that the copyright parameter value is correct for the version of the viewer that you are using. <PARAM name='copyright' value='Copyright (c) 2006 www.3DRotator.com - All Rights Reserved'> is required for the revolution10.jar version of the viewer. It is safest to copy and paste the latest copyright statement into your html code. See the rotatorscript.js file for the latest statement for the particular viewer version

Symptom: The message "Enable Java to rotate, zoom, and measure this object" is shown below an animation of the object.

Cure: Go into the security settings of your browser and enable Java (javascript is not the same thing). Java may be "enabled" for all websites on the internet or only those in your trusted sites list. See the browser's help file for details. Macintosh users may need to enable Plug-ins as well. Guides for a number of browsers can be found here.

Symptom: An Error of "File Not Found" is shown in the viewer

Cure: Confirm that the filename and folder in the error message does exist. Look for an extra or missing backslash '/' .

If the filenames match, confirm that your webserver/host is set-up to serve '.3dr' filenames. For windows server 2003, add a "MIME Type" as follows.

Symptom: The 3DRotator viewer is not displaying and the message "Error on page..." is shown at the bottom left corner of the browser.

Or

The browser pops up a "problems with this webpage..." dialog box that shows Error: 'dataname' is undefined in the details section.

Cure: You are using the TypicalRotator or CustomRotator functions but have not replaced the colored keywords with their values. Your code should look something like:

<noscript> <img src='/rotatordata/r00001/spin2-medium.gif' height=200> <br> <a href='http://www.3drotator.com?j=enablejava' style='font-size:10px;'>Enable JavaScript to Rotate, Zoom,<br>and Measure this Product</a> </noscript>
<script src='/rotatordata/rotatorscript.js' > </script>
<script language='JavaScript' type='text/javascript' >
CustomRotator('r00001', 'abc123DEF456', 'medium', '200', '220', '', "<PARAM NAME ='Demo_At_Start_Up' VALUE='disable'><PARAM NAME ='Zoom_Start' VALUE='1'>", '', '', '', '', '', '' );
</script>

Symptom: When the webpage is shown in a browser, all that appears is a blank box where the viewer should be, or displays "applet not found".

Or

The 3DRotator viewer is not displaying and the message "Loading Java Applet Failed..." is shown at the bottom left corner of the browser.

Cure: Check to make sure that the defaultCodeBase='/rotatordata/' in rotatorscript.js is the correct path and ends with a "/". Do NOT use '../../rotatordata/' to get back to the root directory (Macintosh's safari browser will crash). if you use a Relative URL for codebase= or archive= then do not include the two dots '..' use '/rotatordata/' instead.

Confirm that the rotator15.jar file is in the codebase directory specified. Check that the archive='/rotatordata/rotator15.jar' is set to a directory that is hosted by your webserver. To test this, copy a known graphic file to the rotatordata directory. Then type the following in your browser address bar 'http://www.yoursite.com/rotatordata/yourgraphic.jpg' you should be able to see the graphic. If you DO see the graphic, your website server settings may not allow '.jar' files to be served. Simply add a MIME Type of '.jar' to your website server. See the steps for adding the '.3dr' MIME Type on this page.

Symptom: A static image of the object is displayed and then goes blank.

Cure: The following document type statement at the top of a webpage causes this symptom in Firefox 2.0 :

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

If you are having similar problems with a different document type statement or browser then try deleting the line. If this cures it, then find a different standard that allows <applet>, <object>, or <embed> items to be loaded from an external script.

Please email us if you can't find your Symptom listed here.

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