Symptom: The 3DRotator viewer is not displaying and the message "Error on page..." is shown at the bottom left corner of the browser.
The browser pops up a "problems with this webpage..." dialog box that shows Error: 'dataname' is undefined in the details section.
Cure: You are using the TypicalRotator or CustomRotator functions but have not replaced the colored keywords with their values. Your code should look something like:
<script src='/rotatordata/rotatorscript.js' > </script>
CustomRotator('r00001', 'abc123DEF456', 'medium', '200', '220', '', "<PARAM NAME ='Demo_At_Start_Up' VALUE='disable'><PARAM NAME ='Zoom_Start' VALUE='1'>", '', '', '', '', '', '' );
Symptom: When the webpage is shown in a browser, all that appears is a blank box where the viewer should be, or displays "applet not found".
The 3DRotator viewer is not displaying and the message "Loading Java Applet Failed..." is shown at the bottom left corner of the browser.
Cure: Check to make sure that the defaultCodeBase='/rotatordata/' in rotatorscript.js is the correct path and ends with a "/". Do NOT use '../../rotatordata/' to get back to the root directory (Macintosh's safari browser will crash). if you use a Relative URL for codebase= or archive= then do not include the two dots '..' use '/rotatordata/' instead.
Confirm that the rotator15.jar file is in the codebase directory specified. Check that the archive='/rotatordata/rotator15.jar' is set to a directory that is hosted by your webserver. To test this, copy a known graphic file to the rotatordata directory. Then type the following in your browser address bar 'http://www.yoursite.com/rotatordata/yourgraphic.jpg' you should be able to see the graphic. If you DO see the graphic, your website server settings may not allow '.jar' files to be served. Simply add a MIME Type of '.jar' to your website server. See the steps for adding the '.3dr' MIME Type on this page.
Symptom: A static image of the object is displayed and then goes blank.
Cure: The following document type statement at the top of a webpage causes this symptom in Firefox 2.0 :
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
If you are having similar problems with a different document type statement or browser then try deleting the line. If this cures it, then find a different standard that allows <applet>, <object>, or <embed> items to be loaded from an external script.
Please email us if you can't find your Symptom listed here.